Returns Policy

General procedure for returning goods

All goods to be returned, faulty or not, will require a Return Authorisation Number before they can be returned. To obtain a Return Authorisation Number, please contact Attil.

Note: Attil follows the returns policy of its suppliers. As such, we advise all our Customers to check with Attil on the returns policy of the products before any purchase.

• All products returned MUST be 100% complete and contain ALL original manufacturer boxes and packing materials, accessories and any other documentation included with the original shipment. All products returned for credit must be in pristine, unopened condition with all seals intact. Opened, damaged or soiled product will not be accepted.
• Returns will not be accepted without a valid invoice number. For faster service, please contact Attil with the following information: Customer name, Invoice number, Product Details, and the reason for the return.
• Attil accepts no responsibility for any loss or damage occurring in transit on returning goods to Attil. All returns take approximately up to 14 days to process from the date of receipt of goods by Attil (exceptions to this may occur from time to time).
• Customers are responsible for all costs associated with the return of the product to Attil and Attil will not pay or reimburse any associated costs. Attil will pay for the shipping costs of the replacement or exchange item(s).
• Attil recommends that products returned by post be sent by registered or certified mail. Attil accepts no responsibility for loss or damage occurring in transit.
• Unless otherwise specified, the benefits conferred by warranties set out herein are additional to all other conditions, warranties, guarantees, rights and remedies expressed or implied by the Trade Practices Act.
• For more details on our return policy, please refer to:
  - Return of DEFECTIVE Goods
  - Return of NON-DEFECTIVE Goods
  - Discontinued Products
  - Special Conditions

Please note that product incompatibility is NOT a fault and cannot be returned.

We cannot ensure what you purchase is compatible with any existing products that you already have. Whenever in doubt, customers are strongly advised to confirm the compatibility with the original product manufacturers before making a purchase.

Return of DEFECTIVE Goods

DEFECTIVE returns must be returned within 7 days from the invoice date, at Attil's discretion for credit, replacement, exchange or repair.

Refunds or exchanges are issued after receipt and inspection of returned goods. Refunds or exchanges do not include original shipping and handling charges.

• NON-DEFECTIVE Goods fee
  For refund claims on DEFECTIVE goods, if we receive a product that is inspected and found to be non-DEFECTIVE, a non-negotiable fee of $15 non-DEFECTIVE goods fee shall be chargeable. The Customer will have to pay for the shipping cost before the non-defective item is returned to the Customer.

Return of NON-DEFECTIVE Goods

A NON-DEFECTIVE product ('No Fault Product') is a product returned by the Customer to Attil in circumstances where the return is not due to the fault of Attil or any fault with the product.

Due to the costs involved with processing returns and cancellations, a minimum of $15 or 20% restocking/cancellation fee (whichever is greater) is applicable.

Attil reserves the right to issue store credit towards future purchases only.

Attil reserves the right to refuse the return of any item(s) in its sole discretion. We do not need to provide a reason.

Situations where we may refuse a return includes, but is not limited to:

• the packaging has been opened, damaged or soiled
• is not returned in its original packaging
• is incomplete or contain missing parts
• shows physical damage to the product(s)
• is no longer offered for sale by Attil
• the price of one or all of the ordered products have changed
• does not include a valid RA number on the shipping label
• has an expired RA number
• is received by Attil beyond 7 days from the RA issued date
• product information or specification details in our store is not up-to-date with the manufacturers' website. Customers are advised to check directly with its manufacturer for the most up-to-date information.
• products sold on non-return basis

Attil will not pay for shipping of non-faulty or non-defective items and the Customer will pay and organise courier pick-up or any other means of return delivery. As such, the Customer is responsible for the cost of returning the item to Attil and the original shipping fee is non-refundable.

All return requests will need to first contact Attil Customer Service via email to obtain a Return Authorisation (RA) number within 7 days from the date the product(s) was shipped. Attil must receive the return product(s) within 7 days from the RA issued date. Returns received by Attil beyond 7 days from the RA issued date will not be accepted for return.

In the circumstances where the returned RA product(s) is being rejected by Attil, the Customer shall be responsible for the cost of these returned product(s) to be delivered back to them. This cost shall be debited from the Customer initial payment before Attil can proceed to deliver the rejected RA product(s).

All refund or credit will only be made after the returned product(s) has been received, inspected and accepted by Attil. This process usually takes 2-3 weeks. Once this is completed, the refund will be credited to the same mode of payment that the Customer has made their purchase - excluding any restocking fee, freight or other costs.

Note: Refunds on purchases made with a credit card will only be credited to the same card.

All Customers' RA requests will be confirmed via e-mail. Please do not send any goods to Attil prior to receiving the RA number. Attil reserves the right to authorize product returns beyond 7 days from the invoice date.

Attil rarely issues replacements for incompatible parts as it is the responsibility of our customers to make sure that what they purchase is indeed compatible with their requirements.

Discontinued Products

Attil will, under instructions from its suppliers, discontinue product(s) from time to time. Your right to return these discontinued product(s) may be limited.

Special Conditions

Products supplied on a "No Return" basis cannot be returned to Attil unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement.

However if any of the shipped products is found to be defective, the Return of DEFECTIVE Goods policy will be applicable.